Refund Policy

Refund & Return Policy

At [SHOPPING FOREVER], your satisfaction is our priority. We take great care to ensure all products are 100% genuine, fresh, and in perfect condition before shipping.

However, due to the nature of cosmetics and skincare products, we can only accept returns or issue refunds under the following conditions:

1. Eligible for Return/Refund

You may request a return or refund if:

  • You received the wrong product

  • Your item was damaged during delivery

  • Your product is expired or faulty upon arrival

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used products

  • Items without original packaging/seal

  • Products bought on sale or discount unless defective

3. Return/Refund Process

  • Contact us within 24 hours of receiving your order via Facebook, Instagram, email, or phone

  • Provide order ID, product photos, and reason for return

  • If approved, return the item via your nearest courier within 3 days of approval

  • Refunds will be issued via Bkash/Nagad or as store credit within 3–5 business days after we receive and inspect the product

4. Important Notes

  • Delivery charges are non-refundable

  • In case of a replacement, shipping costs for the new item will be covered by [SHOPPING FOREVER] if the error was ours

  • Always check your order at the time of delivery if possible

💖 We value your trust and are committed to giving you the best shopping experience every time.